How do I reset my password?

To accommodate different learning styles, a step-by-step article with accompanying screenshots is provided directly below and a video tutorial is also available at the end of this document.


The process to reset your password is secure and simple in Highwire: 

  1. Go to
  2. Enter your email address on the first step of the sign-in page and click "Continue".

  3. When you get to the password screen, simply click "Forgot Password?". This will generate an automatic email, which will contain a link to reset the password. Open the email and follow the instructions to reset your password.

    If an email isn’t received, please check your spam folder. If you still don’t see it, please contact us for assistance at 866-817-2210 or by clicking the “Contact Us” link at the top right of this screen.

  4. Note that if you get a message indicating there is no Highwire profile associated with this email address, please try another email address that may have been used, such as the primary point of contact for your company. If the email address used to log in is for a person who is no longer the primary point of contact for your company, please contact Highwire support by clicking on the link at the bottom of the Sign-In screen and we can help you make the necessary updates.