Introduction
The My Contractors landing page provides clients with a list view of the contractors they are connected with as well as some critical, high-level metrics. Clients can also select a particular contractor and delve deeper into the powerful data and key insights that Highwire offers.
Once you have clicked on a particular contractor in your landing page view, you will be brought to the Risk Overview page, which is often referred to as their “Profile”. The Risk Overview page serves as a central hub to evaluate key information about that contractor. (In the examples throughout this article, we will use “District Builders” and “District Plumbing,” fictitious companies, as our example contractors.)
First, you’ll see an Assessment Completion bar at the top of the page, which shows how far that contractor has progressed through the Highwire assessment.
If you click on the arrow at the far right of the completion bar, you will see a more detailed description of the contractor’s completion status, including a clear checklist of which sections are complete or unfinished:
Risk Scorecard
The next component is the Risk Scorecard, which shows a real-time snapshot of important information, including the contractor’s Safety score, Finance score (if applicable), and their score over time as it compares to their industry average. The trade selection in the upper right corner can be toggled to view the Safety score for each of the contractor’s trades.
Approvals Card
To the right of the Risk Scorecard is the Approvals Card, which breaks down the approval statuses that you have set for your contractors for both Safety and Finance (if applicable), and also highlights key metrics, which may include:
- Number of Current Projects
- Single Project Limit
- Aggregate Project Limit
- Insurance Status
Statistics Card
At the center of the page, you’ll see what we refer to as the Statistics Card. This feature is one of the most powerful ways to quickly and easily assess your contractors.
The Statistics Card provides your safety team with key insights right at their fingertips, which they can then use to take the critical next steps toward contractor success. And even if you are looking at the metrics without a safety background, Highwire’s clear, intuitive color coding automatically brings into focus the data that may require your attention.
Green: Metric is within the acceptable range.
Yellow: Metric is low but has not formally triggered a flag and may require some outreach.
Red: Metric falls outside of the acceptable range.
In the example of “District Plumbing,” you’ll see the following statistics:
Here, the contractor's Safety score is 52, which is within the unacceptable range (i.e., anything below 60).
- Their TRIR (total recordable incident rate) of 6.3 is elevated and falls outside of the acceptable range.
- Their EMR almost exactly matches the industry average (1.0).
- The client's history of Inspections with this contractor reveals some negative findings. The 81% positive finding percentage is moderately high and indicates some exposures on site—remember that an 81% inspection rate conversely means that 19% of all inspection findings are negative.
- This contractor has been involved in 7 incidents on client projects.
Reminder: Highwire provides information icons throughout the application, and specifically on the Risk Overview page, to clearly explain all of the terms that you’re seeing. Be sure to click on those icons as needed for details and reminders.
Risk Factors
Further down the page, you will see the contractor’s Risk Factors, including Safety risk factors, such as average recordable and DART rates. Clients that utilize Highwire Finance will also see risk factors from a financial perspective, including current ratio and debt-to-equity ratio.
In the example above for “District Plumbing,” you will see that Critical Flags ⚑ are listed first, followed by Caution Flags ⚑. Please note that flag criteria are configured by client administrators.
At the bottom of the list are AI Discrepancies, which are indicated by a yellow diamond⬥. These highlight discrepancies between a contractor’s safety documentation and their answers to questions in the assessment. Click the arrow on the left side of an AI Discrepancy to view more information.
Indicated by a green star ★ are the Positive aspects of the contractor’s profile. Though not shown in the screenshot, these can be displayed by configuring the filters in the upper right corner of the Risk Factors section.
We will discuss each tab of a contractor profile in separate articles. Each tab is shown in the screenshot below, and includes:
- Company
- Safety
- Finance (if applicable)
- Projects
- Insurance
- Documents
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