How do I view a contractor's profile?

To accommodate different learning styles, a step-by-step article with accompanying screenshots is provided directly below and a video tutorial is also available at the end of this document.


As you’ve seen, the Partners landing page gives clients a list view of the contractors they are connected with as well as some critical, high-level metrics. Clients are also able to select a particular contractor and delve deeper into the powerful data and key insights that Highwire offers.

Once you’ve clicked on a particular contractor in your landing page view, you will be brought to the contractor's overview page, which is often referred to as their “Profile”. This Overview page serves as a central hub to evaluate key information about that contractor. (In the examples throughout this article, we will use District Plumbing, a fictitious company, as our example contractor).


First, you’ll see a percent complete bar at the top of the page to graphically show where that contractor stands in the Highwire assessment process. 

If you click on the arrow at the far right of the completion bar, you will see a more detailed description of the contractor’s completion status, including a clear checklist of what is complete and what remains incomplete:


Company Card

The next component is the Company Card, which shows a concise real-time snapshot of important information including contact information, disadvantaged business status, and selected trades with the corresponding safety score for each trade:


Approval Status Card

To the right of the Company Card is the Approval Status Card, which breaks down the approval statuses that you have set for your contractors for both Safety and Finance (if applicable) and also highlights key metrics, including:

  • Number of Current Projects
  • Single Project Limit
  • Aggregate Project Limit
  • Insurance Status


Statistics Card

At the center of the page, you’ll see what we refer to as the Statistics Card. The Statistics Card is one of the most powerful ways that you can quickly and easily assess your contractors.

The Statistics card provides your safety team with key insights right at their fingertips, which they can then use to take the critical next steps towards contractor success. And even if you are looking at the metrics without a safety background, Highwire’s clear, intuitive color coding automatically brings into focus the data that may require your attention.

Green: Metric is within acceptable range.

Yellow: Metric is low but has not formally triggered a flag and may require some outreach.

Red: Metric falls outside of the acceptable range.

In the example of District Plumbing, you’ll see the following statistics:


In this example, the contractor has a lower safety score at 63, close to the unacceptable range (i.e., anything below 60). Their TRIR (i.e., recordable rate) is elevated and falls outside of the acceptable range. The client has an inspection history with this contractor that reveals some concerns. The percentage of positive findings of 65% is low and indicates some exposures on site - remember that a 65% inspection rate conversely means that 35% of all inspection findings are negative. In addition, this contractor has been involved in 3 incidents on client projects.

Reminder: Highwire provides information icons throughout the application, and specifically on the Overview page, to clearly explain all of the terms that you’re seeing, so always click on those icons at any point for details and reminders.


Risk Factors

As you scroll further down on the page, you will see Risk Factors for the contractor, including safety risk factors like average recordable and DART rates. Clients that utilize Highwire Finance will also see risk factors from a financial perspective, including current ratio and debt to equity ratio.

As you can see in the example for District Plumbing above, a specific flag for the Average DART rate is highlighted and a link is provided to go directly to the Safety summary tab for District Plumbing to see more detailed graphics and trends specific to DART.

We will discuss the Safety Summary tab in detail, along with the other tabs in the Partner pages, in separate articles. Those tabs are shown in the screenshot below, and include:

  • Projects
  • Company
  • Safety
  • Finance (if applicable)
  • Insurance