What is a Corrective Action Plan (CAP) and how is it used in Highwire?

To accommodate different learning styles, a step-by-step article with accompanying screenshots is provided directly below and a video tutorial is also available at the end of this document.


A Corrective Action Plan (CAP) is a document that outlines the systematic approach that a contractor will take to address and correct issues that were identified as part of the Highwire safety assessment process. The goal of a CAP is to ensure that any problems are promptly identified, analyzed, and resolved so that a client feels confident working with a specific contractor. This article provides clients with a general understanding of what a typical CAP looks like and how a CAP is uploaded and used as part of the Highwire safety approval process.

Components of a Corrective Action Plan

The components of a CAP typically include:

  • Risk Identification: Clearly define and document the specific safety issues or non-conformances that need correction.
  • Action Plan: Develop a detailed plan outlining the corrective actions that need to be taken. This plan should include specific tasks, responsible parties, timelines, and any required resources.
  • Implementation: Execute the corrective actions as outlined in the plan. This may involve collaboration among different project stakeholders, including contractors, subcontractors, designers, and project managers.
  • Monitoring and Verification: Regularly monitor the progress of the corrective actions and verify that they are being implemented correctly. This step ensures that the issues are being effectively addressed and that the construction project is moving towards compliance with the specifications and standards.
  • Communication: Keep all relevant parties informed about the corrective action plan, its progress, and any changes to the project schedule or budget resulting from the corrective measures.

While there is no one, prescriptive approach, the above outline provides best practices for developing a CAP. For reference, there is an example CAP included at the end of this article.

The Use of a Corrective Action Plan in Highwire

As detailed in a separate article on the contractor approval process, contractors that do not meet the minimum standards set by a client (either low score and/or triggering of a critical flag), may have their safety status set to “Corrective Action Plan Required”. That designation is visible in Highwire in a contractor’s profile by simply clicking on the contractor’s name in the Partners view and navigating as shown below.

Partners> Safety > Dashboard > Approval Status:

Uploading a CAP in Supplemental Documentation

To move a contractor’s status from “CAP Required” to “Approved”, a contractor or a client can easily upload the CAP into the Supplemental Information section of the Highwire application. 

To upload a CAP, simply toggle to the Supplemental Information tab and an Upload box will appear. Click on that box and then upload the document from your computer. If the CAP has met the client’s requirements, then the approval status can be updated appropriately.