How do I access our data logs?

Introduction

From the General tab in the left-hand navigation, a client administrator can easily view their Highwire data logs to monitor user activity across their account. As a default, client administrators have access to view activity across the following categories:

  • Contractor Data
  • Password Change
  • Login History
  • Document
  • User Management
  • Email
  • Contractor Changes
  • Projects
  • Project Documents
  • Role Feature Management

For each category, the logs record and retain audit-logging information sufficient to answer the following questions:

  • What activity was performed?
  • Who performed the activity?
  • What object was the activity performed on?
  • When was the activity performed?

The Logs tab that a client administrator sees when they access “General” from the left navigation shows each log category across a horizontal bar:

 

Specific Log Categories

Contractor Data Logs

The Contractor Data logs shown in the screenshot below document changes that a client user makes related to contractor data, including:

  • Save field
  • Open contractor
  • Approval status change
  • Contractor enrolled
  • Change revenue tier

 

Password Change Logs

The Password Change logs are exactly what the name implies. These logs simply document any password changes made by client users as shown in the screenshot below:

 

Login History Logs

Again, the Login History logs are exactly what the name implies. These logs document all logins by a client user as shown in the screenshot below:

 

Document Logs

The Document logs shown in the screenshot below track specific files that are uploaded or removed by a client user, including the name of the document and what tab it was uploaded to within the Highwire application:

 

User Management Logs

The User Management logs document when a client user was created, updated, or removed as shown in the screenshot below:

 

Email Logs

The Email logs document when an email was sent by the client and to whom it was sent as shown in the screenshot below:

 

Contractor Changes Logs

In most cases, the Highwire logs track the actions of a client user. However, the comprehensive Contractor Changes log provides details on actions that a connected contractor has taken on their Highwire profile. Details of each action can be viewed by clicking on the information icon as shown in the screenshot below:

 

Projects Logs

The extensive Projects logs shown in the screenshot below document changes that a client user makes related to a project, including but not limited to, the actions bulleted below:

  • Project Created
  • Project Completed
  • Project Deleted
  • Project Contractor Added
  • Project Contractor Awarded
  • Project Approval Set
  • Project Bid Estimate Added
  • Project Final Contract Award Added

For each action, the logs record and retain audit-logging information sufficient to answer the following questions:

  • What project was affected?
  • What action was taken?
  • What specific field was affected?
  • What specific change was made (from > to)?
  • Who made the change and what is their email address?
  • What was the date of the action?

 

Project Documents Logs

Complementary to the Projects logs, the Project Documents logs shown in the screenshot below track changes that a client user makes related to a project, including but not limited to, the actions bulleted below:

  • Project Created
  • Project Completed
  • Project Deleted
  • Project Contractor Added
  • Project Contractor Awarded
  • Project Approval Set
  • Project Bid Estimate Added
  • Project Final Contract Award Added

For each action, the logs record and retain audit-logging information sufficient to answer the following questions:

  • What project was affected?
  • What action was taken?
  • What specific field was affected?
  • What specific change was made (from > to)?
  • Who made the change and what is their email address?
  • What was the date of the action?

 

Role Feature Management Logs

Highwire has two primary roles for clients within the platform - Administrator and User. Highwire allows clients to create unique subcategories of Users and define the specific permissions that the client wants to assign to that subcategory. However, Highwire also offers standard user subcategories (i.e., Level 1, Level 2, and Level 3) that a client can use for simplicity. At any time, a client can create, remove, or update the permissions of a user role, whether a unique client role or a standard user role, within the Highwire system.

The Role Feature Management log documents those actions where a client creates, removes, or updates the permissions for a role within the Highwire system.

 

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