Introduction

This article walks through how to add a new user to your Highwire profile and how to edit an existing user’s permissions. 

Please note only the Admin user role has permission to add or edit a user. 

Adding New Users to Your Highwire Account

1. Click the Team tab on the left side of your profile.

2. Select “Add Team Member.”

3. Enter the new user’s email address. The platform will check if that person already has a Highwire user account.

4. If the person you are adding does not have a user account yet, you will be prompted to enter their contact information. If they already have a user account, you will be given the option to add them to the account as a team member.

5. Determine if the user should have “View” or “Edit” access to the following sections of your Highwire profile. Select each section as required. Leaving a selection blank will prevent the user from being able to view that section.

• Company
• Safety
• Finance
• Insurance

*Please note that not all profiles will require Financial or Insurance assessments.

If the user should become an administrator for the profile, select "Grant administrative access to this account." Administrators have the following permissions:

• Access to all sections of the profile
• Access to billing information via the Manage Subscription page
• Ability to update the permissions of other users on the account

6. Click the “Invite User” button at the bottom of the panel to finish the process. If the button is still gray, check that all required fields are filled. The user will receive an email invitation with a link to create a password and log in to Highwire.

Please note that if the user already has log in access to a different account, they will not receive an email invitation, but instead will be able to choose which account to log into at their next sign-in.

Editing Existing Users

On the Team page, click the three dots on the right side of a listed user. Then, click “View Details” from the menu that appears.

In the side panel that appears, click “Edit.” After editing the user’s permissions, click the “Save” button at the bottom of the page.

*Please note that contact information cannot be edited once a user account has been created. If you need to edit a user’s name, phone number, or email address, please reach out to Highwire Support.

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