How do I get the new version of the mobile app on my phone/device?

Introduction

We’re excited to announce the launch of a new version of the Highwire mobile application (officially referred to as Version 2.0). On 6/10/24, this new updated version will be available for download in both the Apple and Android app stores at no cost to you.

Please visit the app store and download Highwire 2.0 before we deprecate the old app on 6/28/24. After that date, Highwire will no longer be supporting or updating data in Highwire 1.0.

Getting the new version of Highwire’s free mobile application on your phone or device is as simple as a few clicks as detailed below.

 

Download the Highwire App

Apple Devices

Open the app store on your Apple device, search for Highwire (make sure it’s the dark logo with the gold writing), and click on Get:

 

Android Devices

Open the app store on your Android device and search for Highwire: 

 

Click on the Highwire logo (make sure it’s the dark logo with the gold writing) :

 

Finally, click on Install to download the app on your device:

 

Automatic Data Migration

Once you’ve downloaded Highwire Version 2.0, you can log in with the same username and password that you’ve previously used. All the data that you’ve had access to before will still be available in our new interface. You can get a detailed overview of Version 2.0 of the Highwire mobile app in our Helpdesk article, “Mobile Application Overview.”

 

Troubleshooting

If you log in to the new mobile application and see an Access Denied message, your Administrator has not set you up with access to Highwire Inspect (by default, all Inspect users automatically have access to our mobile application). You can click on Contact Support to get further instructions or you can reach out directly to the Highwire Administrator from your company.

 



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