Clients

• What is Highwire?
• Highwire Help Center Overview
• How do I log into Highwire?
• How do I reset my password?
• What is the annual fee that our contractors pay?
• What information do my U.S. contractors need to enroll?

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• Homepage Overview
• How do I set up automatic notifications in Highwire?

• Contractors Tab Overview
• How do I view a contractor's profile?
• How do I view a contractor's activity timeline?
• How do I view a contractor's risk overview section?
• How do I view a contractor's company section?
• How do I view a contractor's finance section?

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• Projects Overview
• How do I invite a contractor to enroll in Highwire via Projects?
• How do I add a contractor to a project?
• How do I set a contractor's approval at the project level?

• Reports Overview

• Safety Overview
• What are safety risk analytics?
• What are leading and lagging indicators?
• How is a contractor's safety score calculated?
• Which trades do not generate a safety score in Highwire?

• Finance Overview

• How do I create or edit an inspection?
• How do I add a positive finding?
• How do I add a negative finding?
• What is an example risk level in an inspection?
• How do I filter inspection reports by category, inspector, contractor, or project?
• How do I email an inspection report?

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• How do I add a new incident?
• How do I add work hours per contractor, per project?
• What are the standard types of incidents?
• What specific information is required in an incident report?
• What specific information is required in an incident involving a worker injury?
• How do I generate an incident report?

• Team Overview
• How do I add a new client contact or user?

• Insurance Overview

• Registration Overview | Video

• Mobile Application Overview
• How do I get the new version of the mobile app on my phone/device?
• How do I create an inspection in the mobile app?
• How do I create an individual “one-off” finding in the mobile application?
• How do I work offline in the mobile app?