Clients

• What is Highwire?
• Highwire Help Center Overview
• How do I log into Highwire?
• How do I reset my password?
• What is the annual fee that our contractors pay?
• What information do my U.S. contractors need to enroll?

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• Homepage Overview
• How do I set up automatic notifications in Highwire?

• Contractors Tab Overview
• How do I view a contractor's profile?
• How do I view a contractor's timeline?
• How do I view a contractor's risk overview section?
• How do I view a contractor's company section?
• How do I view a contractor's finance section?

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• Projects Overview
• How do I invite a contractor to enroll in Highwire via Projects?
• How do I add a contractor to a project?
• How do I set a contractor's approval at the project level?

• Reports Overview

• Safety Overview
• What are safety risk analytics?
• What are leading and lagging indicators?
• How is a contractor's Safety Score calculated?
• Which trades do not generate a safety score in Highwire?

• Inspections Dashboard
• How do I view all of my Inpections?
• How do I create a new inspection?
• How do I view my comprehensive findings table?

• Incidents Dashboard
• How do I add work hours for a contractor?
• How do I add a new incident?
• What are the standard types of incidents?
• What specific information is required in an incident report?
• What specific information is required in an incident involving a worker injury?

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• Team Overview
• How do I add a new client contact or user?

• Insurance Overview

• Registration Overview | Video

• Mobile Application Overview
• How do I get the new version of the mobile app on my phone/device?
• How do I create an inspection in the mobile app?
• How do I create an individual “one-off” finding in the mobile application?
• How do I work offline in the mobile app?